Live stock Arrival Guarantee

Here at MyAquariumShops every shipment we send out comes with our 100% Live Arrival Guarantee DOA . This means that if your order arrives with any dead on arrival livestock, we will offer a refund for the exact cost of the item with our store credits (Without shipping fees) , that does not expire . All forms of guarantees are up to our discretion.   

Myaquariumshops.com does a practical quarantine that allows us to ensure the animals we ship are healthy and ready to deal with shipping stress.  We ship hundreds of packages a month and can proudly say we have an extremely have a high success rate of live stock arriving safely in your door step. Although that does not mean we are 100% perfect and you won’t experience a shipping related issue due to unforeseen circumstances, which is why we offer our Live Arrival Guarantee. 

We do not guarantee livestock beyond the day of arrival. It is the customer’s responsibility to research any items they are interested in prior to purchase in order to ensure a suitable environment for the animal to thrive. Incompatibility with tank mates should not be overlooked and is not our responsibility. Water quality issues and the correct diet will help with the long term health of the animal you are purchasing. Poor maintenance routines, poor water quality, and unhealthy diet is the responsibility of the hobbyist to correct.

Conditions to Qualify for our Guarantee:

• Report any issues within 24 hours of delivery. 
• PHOTOS ARE REQUIRED. Please provide one photograph of the unopened bag that contains dead livestock with the bag tie facing down as well as a second photograph of the dead livestock on top of the styro box top for easy counting purposes. 
• Claims are void if the customer misses the first delivery attempt. We are not responsible for losses if a package is delayed due to missed delivery. Please note that if the package is refused upon delivery, it will void our Live Arrival Guarantee. In such cases, we will not be able to offer any refunds or replacements for any losses incurred due to delays.
• If you miss the delivery and the package is delayed because of it, we cannot accept responsibility for any losses. Please check your tracking number for delivery updates.
• Ensure your shipping information is correct; we are not responsible for issues due to incorrect addresses. Tracking numbers are provided in order shipment notification emails. We process most orders the evening before shipping so our customers have ample time to make any corrections. 
• The shipment must be sent to the correct delivery address, and not forwarded to another address unless still delivered the same day. Forwarding of packages results in an extra day or more in transit. 
• Packages that are being held at the post office or a UPS location has to be picked up by the customer same day of arrival for the Live Arrival Guarantee to be valid. This applies to cases where the customer decides to hold the package and/or cases where USPS or UPS decides to hold the package at their discretion.
• Any extras included in your shipment are not covered by our guarantee.

Submitting Your Claim: Please follow the instructions below to submit your claim!

1. Issue Description: Clearly note the issue, such as DOA (Dead on Arrival) livestock or plants, damaged items, or sick livestock with photos attached of the original packaging.
2. Contact us immediately via any of the following channel ; Whatsapp, Telegram, social media , or email .

Missing Items: If an item is missing, provide a clear picture of the packing box and any received items showing the labels if any.

Once the corals is received and settled down into your tank pass 24 hour upon arrival, we will deem that the corals is received well in order and good condition. There are many various factor that might affect the condition of the corals after settling down in customer’s tank including water condition, lighting and fish attacking the corals ect.. Thus, we will not be responsible once the coral settled into the tank.